With our Lifetime Accuracy Guarantee (“Accuracy Guarantee”), if an error is made in the preparation of your Covered Tax Return (as defined below), you are entitled to reimbursement of penalties and interest imposed by the applicable tax authority (and not any additional taxes owed or reduction in an expected refund) during your lifetime in connection with the Covered Tax Return, up to an aggregate limit of $20,000. Most offices are independently owned and operated. IRS Audit Assistance: Jackson Hewitt cannot act as your legal counsel, financial advisor, or otherwise represent you in connection with an audit. THIS PARAGRAPH DESCRIBES THE ENTIRE LIMIT OF JACKSON HEWITT’S RESPONSIBILITY, OBLIGATIONS AND LIABILITY WITH RESPECT TO THE MAXIMUM REFUND GUARANTEE AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY ERRORS OR OMISSIONS IN YOUR COVERED TAX RETURN CAUSED BY JACKSON HEWITT THAT RESULTED IN A LOWER TAX REFUND THAN THAT WHICH YOU OTHERWISE MAY HAVE BEEN ENTITLED. Most locations are independently owned and operated. In no event does this Maximum Refund Guarantee cover additional taxes owed. Call 80 with any questions or to dispute a determination of your Claim as rendered by Jackson Hewitt Office. Same tax facts must apply to the amended return as determined by Jackson Hewitt. The refund amount determined in the amendment must be larger than the refund amount determined in the Covered Tax Return. In order to submit a valid claim (a) you must notify the Jackson Hewitt Tax Services office through which your in-store return was filed (“Jackson Hewitt Office”) in writing or in person or, if your return was prepared with assistance through our virtual platform, notify a client service representative in the manner provided through the virtual platform, in either case by the annual IRS deadline for the year of your tax return (and promptly at any time you otherwise discover any error in connection with your Covered Tax Return) (a Claim”) (b) file an amended return with Jackson Hewitt Tax Office by the annual IRS deadline for the year of your tax return or, if the filing date is properly extended, the IRS extension deadline.

All payments made hereunder will be made directly to the primary taxpayer on the Covered Tax Return via cash, check or prepaid card. “Covered Tax Return” means a Federal (excluding non-resident) tax return for the 2022 tax year that was prepared by Jackson Hewitt Tax Services or its Franchisee (not applicable to “Jackson Hewitt Online”) and filed on or prior to the annual IRS deadline or, if the filing date is properly extended, the IRS extension deadline. All payments made under this guarantee will be made directly to the primary taxpayer on the Covered Tax Return via cash, check, or prepaid card. If you are entitled to a federal refund on a Covered Tax Return (as defined below) that is larger than what was determined by Jackson Hewitt at the time the Covered return was submitted to the IRS, Jackson Hewitt will refund the tax preparation fees paid for that Covered return (excluding other product and service fees) and provide an additional $100 (the “Maximum Refund Guarantee”).

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